Warranty Policy

A.  Warranty Exchange Procedure:

  1. Carry in warranty exchange:

    • Please fill in your warranty exchange request form at www.mjss.biz/warrantyreturns.

    • We will reply within 2 work days with an appointment time to receive the items.

    • Bring your product to:  Blk 113 Bukit Purmei Road in person, contact us at +65 9778 7747.  Our operating hours are 10am to 7pm Mondays to Fridays, Saturdays 10am to 3pm.  Closed on Sunday.

    • Bring the original product packaging box along with full accessories for warranty claim.

    • Please product proof of purchase.

    • Depending on the nature of the product issue, the exchange process may require approximately 30 minutes.

  2. Warranty exchange​ by delivery

    • Please fill in your warranty exchange request form at www.mjss.biz/warrantyreturns.

    • Please send your item back to us at "Mojo Systems Solutions LLP, My Singpost Mailbox 882877, Singapore 919191".​

    • Indicate on package your name, purchase order number as well as return address and contact.

    • Please use only Singpost normal mail, registered mail or Smartpac services.

    • Upon receipt, we will examine the product and record the diagnosis on video for your reference purposes.

    • Only upon verification of fault (fault found) a replacement product will be sent back at no cost.

    • If not fault is found, we will inform you for collection in person or if delivery is required, a $4.00 chargeable shipping fee will be levied. An invoice will be sent upon completion of fault diagnosis.  Once the shipping fee is paid, the product will be sent back by delivery service with tracking.

    • NOTE:  If no payment is made after 14 days in spite of reminders, the item will be disposed of.

B.  Notes on warranty limited liability warranty:

 

  1. This Product is warranted for the specified Warranty Period from the date of original retail purchase against defects in quality and materials under normal, non-commercial use. 

  2. Unless otherwise specified, this warranty only covers the defects in material, design and workmanship of the hardware components of the Product as originally supplied. The warranty does not cover any software, consumable items, or accessories even if packaged or sold together with the Product. 

  3. This limited warranty is only valid in Singapore, and the Product is not eligible for any international warranty service. 

  4. This warranty only applies to Products purchased from Mojo Enterprise LLP or Mojo Systems Solution LLP ONLYAll warranty claims MUST be accompanies with proof of purchase (receipt) AND unique warranty label on product packaging box.

  5. This warranty is only valid upon registration of the Product by the original end-user purchaser within 14 days from the date of purchase by registering on our website www.mjss.biz/warrantyregistration.

  6. This warranty is not transferable.

  7. Mojo Enterprise LLP / Mojo Systems Solution LLP does not warrant uninterrupted or error-free operation of the Product. Product performance is affected by system configuration, software, applications, and your data and operator control of the system, among other factors. While the Product is compatible with many systems, Mojo Systems Solutions do not guarantee the compatibility of 3-party systems or applications other than that specified within the product manuals. 


 

C.  Limitations and Exclusions

 

Notwithstanding that the Product is within the Warranty Period, this warranty shall be invalidated and rendered void upon the following:

 

  1. The Product serial number or warranty seal has been removed, erased, defaced, altered, tampered or is illegible; or  

  2. The Product shows evidence of impact, shock; accident; fire, flood, earthquake, lightning or other acts of nature; sand, liquid or food damage; exposure to extreme thermal or environmental conditions beyond product specifications or a rapid change in such conditions; electrostatic discharge; battery or chemical corrosion; abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage; damage during shipment; damage caused by installation of any software, programs or applications, or use of any accessories, consumable items or peripheral equipment not provided or approved by Manufacturer for use with the Product; improper alteration, modification, adjustment, tampering; replacement of parts with parts not provided or approved by Manufacturer; or dismantling, opening, service or repair performed other than by Manufacturer authorized service center; or any other use contrary to the product manual.

 

 

This warranty does not cover:

 

  • Missing accessories or external parts of the Product, unless such claim is made within 3 days from the date of original delivery - date of delivery being the date of receipt of product as indicated by delivery company or, 14 days from date or purchase of items sent via regular post.

  • Cosmetic damage to outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the exterior casing, screen, camera lens, buttons and other attachments;

  • Deterioration of the Product due to normal wear and tear, including without limitation rust or stains;

  • General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair;

  • Any other circumstance such that repair would be contradictory or not in compliance with good business practice.

  • To the fullest extent permitted by law, the warranty expressly provided herein is the sole and exclusive warranty provided in connection with the Product and no other warranties, representations, endorsements or conditions of any kind, whether oral, written, express, implied or statutory, including without limitation any implied warranties of quality, merchantability or fitness for a particular purpose, and warranties against hidden or latent defects, are provided. In so far as any warranties cannot be excluded, such warranties shall be limited to the terms of this warranty and for the Warranty Period expressed herein.

  • To the fullest extent permitted by law, Mojo System Solutions LLP shall not be in any way liable for any consequential, incidental, indirect, special or similar damages whatsoever arising from or in connection with the use, inability to use or performance of the Product, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realize savings or other benefits, loss of use of the Product or any associated equipment, loss of or damage to other property due to the malfunction of the Product, costs of substitute equipment, loss due to downtime cost, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the Product, or loss, damage, corruption or compromise of data, whether due to breach of warranty, strict liability, product liability, the negligence of Mojo Systems Solutions LLP, or otherwise, even if Mojo Systems Solutions LLP is aware of the possibility of such damages. Mojo Systems Solutions LLP does not exclude or limit liability for personal injury or death resulting from Mojo Systems Solutions LLP’s negligence.

  • In no event shall any recovery against Mojo Systems Solutions LLP exceed the actual price paid for the purchase of the Product.

  • Without limiting the generality of the foregoing, you assume all risk and liability for loss, damage or injury to you and your property and to any third parties and their property arising out of the use, misuse or inability to use the Product not caused directly by the negligence of Mojo Systems Solutions LLP.

  • You agree and acknowledge that Mojo Systems Solutions LLP’s exclusions and limitations of liability are reasonable in the circumstances.

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